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Support Escalations Reduced by 90 Per Cent and Occasion to Resolve Association Air force Issues Reduced by 67 Per Cent...

LONDON October 21, 2008 Splunk, the IT Search company, today announced that Vodafone Portugal, a leading Portuguese telecommunications provider, has successfully deployed Splunk to support its CD Messaging Service MMS dealing with remarkable results.

In its search for operational brilliance and continuous improvement, Vodafone Portugal adopted Splunk to pace up happening reaction and dilemma resolution, provide deal assurance, and right of entry dealing information related to client complaints and excellence of service delivery. Splunk collects all the wood from the dealing s MMS infrastructure, indexes the data, and provides the information access, reports, and alerts that the IT players requests to quickly analyse and resolve client issues and debug coordination problems.

The procedure of Splunk was combined with the accomplishment of adequate issue-resolution procedures, and resulted in the digit of escalated incidents living being reduced by 90 per cent, said Paulo Carvalho, Association Air force Support Director for Vodafone Portugal. He things to see Splunk s skill to consolidate wood from disparate systems into a single view, which enables more efficient support processes. Our point in time to dilemma declaration has dropped by 67 per cent, said Carvalho. As a consequence of our current accomplishment with Splunk, Vodafone Portugal is therefore considering the assumption of Splunk to manage other services.

Vodafone Portugal stands out as the most innovative and customer-centric hand in the highly competitive Portuguese market, said Steve Sommer, VP Marketing, Splunk. We are very pleased Vodafone Portugal is using Splunk to contribute to a more efficient IT procedure and an improved client experience, Vodafone typifies Splunk consumers who quickly deploy and achieve rapid payback, and then expand their use of Splunk to other parts of their business.

One of the reimbursement of Splunk is the amalgamation of all the IT road and rail network wood into a single, easily searchable system, which helps Vodafone Portugal improve service levels by better understanding thresholds and norms for transactions. Qualification thresholds are exceeded, Vodafone Portugal IT force can proactively act to avoid potential downtime and other potential problems. In calculation to the reimbursement for IT operations, Vodafone Portugal is also using Splunk for refuge and conformity with retreat regulations, such as tracking the right of entry to confidential information.


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